Finally! The book has been released and we've sent out emails to various service researchers and practitioners in the UK, US and Asia Pacific. On the week of the release, the sales ranking went from 740,000 to 23,000 which was great!
I've received emails from around the world. It looks like it would be a real busy year ahead as so many people have so many ideas!
I had dinner 2 nights ago with a group of Exec Ed instructors from Cornell and one of them, on hearing about my book, mentioned that he had already pre-ordered my book a few weeks back. It was my first time encountering someone who has bought my book and whom I do not know....it was a very pleasant feeling...
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